High costs are caused by bad technique. At the present time, communication has become a decisive factor in the competition. Nothing happens without phones. Of course not the telephone system in the way must be one. In many cases, an outdated telephone system leads to expensive consequences.
The processes are not optimal and it is wasting unnecessary time. Long process durations in the telephony, disgruntled employees and at the end even unhappy customers are the consequence. This leads to three problems: 1 disgruntled employees who have to work every day with a telephone system, which stops operation and is complicated to use, loses his motivation. A team poorly on the phone but is a major disadvantage since the bad mood may spread to the quality of service. 2. inefficient processes cumbersome to operate the telephone system you lose valuable time that could be used in customer contact. A smooth process would save much money. 3.
dissatisfied customers customers who advise not good and friendly on the phone are not satisfied customers. There is hardly a topic less is excited about, as poor service on the phone. Way to lose customers. Bottom line: You didn’t replace the old telephone system, without thinking, but which should worry once who several times has annoyed about the telephone system, about the consequences of bad technique. Modern VoIP phone systems can solve the problem. Sebastian Lugert telephone systems ratgeber.de