We are using CRM-system since its inception, has consistently led the ratings of the best variety of CRM-applications in the world. Unlike most on the market CRM-systems, Oracle Siebel CRM was originally developed to automate Customer Relationship Management, and has not been altered in a hurry from systems ERP, ECM CMS when you are in demand. This approach enabled the Siebel CRM system for many years be a trendsetter in the field of CRM. A functionality of the Oracle Siebel CRM CRM-lead to the desired effect, even in unusual at first glance, her areas (working with the bad debts). It is worth noting that initially the decision laid the broad integration capabilities, as the CRM-system often has to consolidate a large amount of disparate information about the client. A feature of this solution is that it one of the first used a three-tier structure, with a large set of functions at each level. Working with databases is carried out at the data level, the configuration application structure and business processes at the application or business logic and presentation to end users, and setting at the level of the user interface.
With the integration of the CRM-system into the existing infrastructure of the possibility of integration at various levels allows to save resources and to choose the most appropriate form of integration in each case. In addition, support for Oracle Siebel CRM the most common technology standards, allows us to make this process less cumbersome and transparent to the customer. Unfortunately, even the use of such a functional and proven CRM-system can not guarantee the success of the project without the availability of skilled implementation team. Oracle Siebel CRM, how nice car, needs of drivers and qualified service. Given these factors, this CRM-system, like the car will be a long time to please their owners.